Blueprint is looking to solve the problem of operational barriers to high-quality research by building systems, processes, and tools that support researchers throughout the research lifecycle.
Requirements
- Working knowledge of UX research methodologies and the end-to-end research lifecycle.
- Experience supporting research in enterprise or high-growth technology environments.
- Background in UX research, design research, or customer insights.
- Familiarity with legal, procurement, privacy, and compliance considerations for research.
- Experience managing research vendors, contracts, and budgets.
- Knowledge of research operations best practices and emerging trends.
- Interest in or experience leveraging automation and AI to improve research efficiency.
Responsibilities
- Design, implement, and scale research operations programs that reduce friction and improve researcher productivity.
- Develop and maintain operational systems for research reviews, audits, and customer engagement programs.
- Establish governance frameworks, scheduling protocols, and compliance processes to support research activities.
- Own and manage the research technology stack, including user research and feedback platforms.
- Oversee tool licensing, access management, training, vendor relationships, and budget allocation.
- Evaluate, pilot, and implement new tools, including AI-driven and automation solutions.
- Ensure research tooling complies with internal policies, security, and privacy standards.
Other
- Bachelor’s or master’s degree in design, Human-Computer Interaction (HCI), UX, or a related field, or equivalent professional experience.
- 3+ years of experience in research operations, user research, or a closely related role.
- Strong project management skills with the ability to manage multiple initiatives simultaneously.
- Excellent communication and stakeholder management skills.
- Ability to work in a remote environment.
