Peloton is looking for a Research Operations Specialist to ensure their User Research team is equipped with the right tools, processes, and support to deliver best-in-class integrated fitness and wellness experiences.
Requirements
- familiar with (or willing to learn) user research software and tools.
Responsibilities
- Coordinate research studies: Manage all logistics for a variety of research methodologies, including moderated and unmoderated usability studies, surveys, focus groups, and in-home interviews.
- Recruit and manage participants: Source research participants from our user database and other third-party sources.
- Optimize processes: Define and manage standardized processes for the team, including participant recruitment, ethical research practices, and global legal and business guidelines.
- Manage tools & vendors: Maintain and manage the team's research tools, equipment, software licenses, and vendor relationships.
- Create and deliver training: Develop training and documentation for our tools, ensuring the team is getting maximum value from our resources.
- Manage budgets: Oversee all research study-related budgets, including tracking and timely payments.
- Maintain knowledge bases: Organize and maintain a central database of past and upcoming research projects, and manage internal research communications.
Other
- Exceptional attention to detail: You have a strong ability to organize information and coordinate multiple simultaneous projects with different timelines.
- Proactive problem-solving: You are dependable and proactive, able to anticipate issues, solve problems, and pivot when priorities change.
- Effective communication: You excel at communicating with a wide variety of people, from research participants to internal stakeholders, and can confidently train others on our tools.
- Process optimization expertise: You are skilled at defining and optimizing processes and can act on prioritized opportunities to improve team efficiency.
- Relationship management: You have expertise in managing relationships with team members, stakeholders, and vendors.
- Passion for user research: You are passionate about user-centered design, user research, and fostering a positive customer experience.
- Experience: You have 3+ years of relevant experience
