Apollo.io is looking to improve the ease of use, delightfulness, and overall user experience of its go-to-market solution by hiring a Researcher to drive customer-centric vision and execute critical research projects.
Requirements
- Proficient in a wide variety of mixed methods (1:1 interviews, focus groups, surveys, behavioral analyses, card sorting, tree testing, etc.) and know exactly when & why to rely on different combinations of quantitative and qualitative methods for a research plan.
- Ability to ground research priorities in prioritized objectives that will drive tangible user, customer, and business value.
- Ability to tailor research methods to the needs of relevant audiences and move quickly and efficiently.
- Ability to independently identify research opportunities to improve the desirability, usability, and delight of business-critical product experiences.
- Ability to partner cross-functionally to develop research plans that garner insights from across an entire organization.
- Clear and effective in verbal and written communication, and able to build compelling narratives to influence cross-functional stakeholders.
- 5+ years of mixed methods research experience
Responsibilities
- Execute user research activities, including but not limited to foundational research, usability testing, interviews, surveys, and ethnographic studies, to gather valuable insights into user behaviors, needs, and preferences.
- Contribute to the creation and maintenance of user personas and journey maps, helping to establish a user-centric framework for product development.
- Work within the agile development process to integrate iterative testing and feedback loops, ensuring a user-centered approach throughout the product development life cycle.
- Plan and facilitate usability testing sessions, including recruitment, script development, and post-session analysis.
- Collect and analyze user data, synthesizing findings into clear and actionable insights.
- Prepare clear and concise research reports, presentations, and documentation to effectively communicate research findings and recommendations to stakeholders.
- Engage with product managers, designers, and developers to integrate user research findings into the product development process.
Other
- Partnering with stakeholders to run critical research projects while helping to grow our research team alongside our Product & Design orgs.
- Take on ownership of complex projects within a hyper-growth company.
- Creative thinker who can trailblaze new approaches to interpreting data and drive meaningful impacts to our product & company strategy.
- Help junior researchers grow their skillset by providing feedback on their work, and offering direct mentorship.
- Keep abreast of industry trends, emerging technologies, and best practices in UX research.
- Actively pursue professional development opportunities to enhance UX research skills and stay current with industry advancements.
- Thrive in a fast-paced startup environment by being adaptable and agile.
- Share user insights with the broader team, fostering a culture of user empathy and understanding.
- Help educate team members on the importance of user research in shaping successful products.
- Growth-oriented: loves the process of developing, and enjoys learning new skills and figuring out the most effective ways for communicating research to stakeholders.
- Reflexive and dynamic: knows how to resolve tough issues in an ambiguous space.
- Proactive strategist: understands the importance of learning from different viewpoints.
- Empathetic and kind disposition: a team player who is resilient in the face of challenges.
- Enjoys collaborating with peers & users, and they enjoy collaborating with them.
- Authentic, humble, and sensitive to the needs of others.
- Diverse portfolio of projects clearly demonstrates tackling complex problem areas and the outcomes driven.
- Take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.
- Invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact.
- Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed.
- Encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.
