Apollo.io is looking to improve ease of use, delightfulness, and overall user experience dimensions for its customers by driving forward a customer-centric vision
Requirements
- Jack-of-all-research-methods: proficient in a wide variety of mixed methods (1:1 interviews, focus groups, surveys, behavioral analyses, card sorting, tree testing, etc.) and know exactly when & why to rely on different combinations of quantitative and qualitative methods for a research plan.
- Pragmatic & highly tactical: grounds research priorities in prioritized objectives that will drive tangible user, customer, and business value.
- Growth-oriented: loves the process of developing, and enjoys learning new skills and figuring out the most effective ways for communicating research to stakeholders.
- Reflexive and dynamic: knows how to resolve tough issues in an ambiguous space and tailor research methods to the needs of relevant audiences. Knows how to move quickly and efficiently.
- Autonomous ownership: independently identifies research opportunities to improve the desirability, usability, and delight of business-critical product experiences and have a sense of pride in your work that takes you above and beyond what is requested.
- Proactive strategist: understands the importance of learning from different viewpoints and are able to partner cross-functionally to develop research plans that garner insights from across an entire organization.
- Tinkerer and experimenter: actively incorporates AI to accelerate analysis, synthesize insights, and automate time-consuming tasks—freeing up more time for deep discovery and strategic thinking
Responsibilities
- Conduct In-depth, Agile Research: Execute user research activities, including but not limited to foundational research, usability testing, interviews, surveys, and ethnographic studies, to gather valuable insights into user behaviors, needs, and preferences.
- Persona and Journey Map Development: Contribute to the creation and maintenance of user personas and journey maps, helping to establish a user-centric framework for product development.
- Iterative Testing and Feedback Loops: Work within the agile development process to integrate iterative testing and feedback loops, ensuring a user-centered approach throughout the product development life cycle.
- Usability Testing: Plan and facilitate usability testing sessions, including recruitment, script development, and post-session analysis. Communicate findings and recommendations to the broader team.
- Data Collection and Analysis: Collect and analyze user data, synthesizing findings into clear and actionable insights. Work with data sets to identify patterns, trends, and opportunities for product improvement.
- Documentation and Reporting: Prepare clear and concise research reports, presentations, and documentation to effectively communicate research findings and recommendations to stakeholders.
- Collaborate with Cross-Functional Teams: Engage with product managers, designers, and developers to integrate user research findings into the product development process. Ensure alignment between user needs and business objectives.
Other
- 5+ years of mixed methods research experience
- Excellent communicator: clear and effective in verbal and written communication, and able to build compelling narratives to influence cross-functional stakeholders.
- Empathetic and kind disposition: a team player who is resilient in the face of challenges. Enjoys collaborating with peers & users, and they enjoy collaborating with them. Authentic, humble, and sensitive to the needs of others.
- Proven: diverse portfolio of projects clearly demonstrates tackling complex problem areas and the outcomes driven.
- Adaptability and agility: thrive in a fast-paced startup environment by being adaptable and agile. Be ready to pivot quickly based on evolving project requirements and business needs.
