ResCare Community Living needs to ensure compliance with regulations and company processes, identify areas for improvement, and maintain contractual performance expectations within their disability services.
Requirements
- Demonstrated knowledge of quality assurance procedures and federal, state and local coalition laws and mandates
- Demonstrated knowledge of computers and knowledge of data management processes
- Demonstrated knowledge of eligibility determination processes and filing procedures
Responsibilities
- Conducts case file record reviews for compliance with regulations/company processes and identifies opportunities for improvement or corrective actions to ensure contractual performance expectations.
- Conducts Site Reviews at locations as assigned and submit results.
- Review incident reporting and initiate follow up when needed.
- Participate in follow up with Corrective action plans (survey, audits, etc)
- Submit weekly QA reports in a timely manner to Quality Assurance Manager/Supervisor.
- Review quality assurance standards, studies existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs.
- Implement and monitor standard operating procedures.
Other
- Associates degree in Human Services, education, psychology, sociology or related field required. Bachelor’s degree preferred.
- Minimum two plus years related experience
- Present feedback to management regarding areas that need improvement.
- Ensure all clients receive a return call within 24 hours of calling.
- Other duties as assigned.
