Concentrix is looking for a Developer Resolution Support Specialist to provide exceptional customer service and technical support by resolving routine inquiries and issues related to client products and services for VR developers.
Requirements
- Ability to clearly document complex bugs and the steps to reproduce
- Ability to adapt to different communication styles
- Ability to partner directly with VR App Developers via e-mail, chat, ticket and maintain consistent updates while tracking ongoing items
- Knowledge of gaming and App development on VR platforms
- Familiarity with gaming or VR related SDK, API, game or App development and coding languages
- Experience with ticketing models such as Salesforce
- Experience investigating and debugging technical issues
Responsibilities
- Develop and maintain a comprehensive understanding of our software products and their features to effectively assist developers.
- Prioritize, investigate, and debug technical issues efficiently, escalating to specialists when necessary
- Communicate technical resolutions, workarounds, and product confusions effectively to internal SMEs and developers
- Deliver a high-end white-glove customer experience, meeting all SLAs and ensuring timely issue resolution
- Independent and proactive approach to resolve escalated non-standard tickets by leveraging critical thinking in conjunction with research to identify the right tools and resources
- Collaborate with developers to provide feedback to the product team
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Other
- Must reside in the United States and have a valid U.S. address for residence
- 18 Years of age or older with a completed High School Diploma or GED required
- Extensive personal or professional experience with video gaming required
- Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance required
- Experience utilizing VR Oculus headset in addition to virtual reality (VR) Systems preferred
