Omni Hotels and Resorts is looking to solve the problem of managing and supporting its retail-specific IT systems to ensure their availability, security, and performance for store operations, eCommerce, and back-office functions.
Requirements
- Experience with retail-specific software (Yellowdog)
- Proficiency in managing databases, servers, and networks (MS SQL and LAN/WAN)
- Familiarity with operating systems (e.g., Microsoft Server)
- Knowledge of automation and scripting languages (Python, PowerShell) for task automation
- Knowledge in hardware troubleshooting and software installation
- Project Management Experience
- Preferred Experience: Oracle | Micros POS | Resortsuite | SpaSoft | Agilysys
Responsibilities
- Oversee the installation, configuration, and maintenance of retail software, including point-of-sale (POS), and eCommerce platforms.
- Provide technical support to retail staff and other employees, troubleshooting software issues and assisting with system usage.
- Implement and enforce security policies, manage user access, perform regular backups, and ensure compliance with data security standards.
- Monitor system health, identify potential performance bottlenecks, and analyze system resource consumption to ensure smooth operation.
- Maintain an inventory of hardware and software assets, ensuring they are up-to-date and functioning correctly.
- Plan and execute software and hardware upgrades to keep systems current and secure.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity across distributed retail locations.
Other
- Bachelor’s degree in computer science OR minimum of 3 years of relevant IT experience preferred
- Good verbal/written communication skills
- Attention to detail and excellent organizational skills
- Ability to handle pressure and provide timely, effective support to store staff and other employees
- Requires being on call and working evenings or weekends to ensure continuous operation of systems and to address critical issues.
