Job Board
LogoLogo

Get Jobs Tailored to Your Resume

Filtr uses AI to scan 1000+ jobs and finds postings that perfectly matches your resume

Grant Thornton Logo

Retention & Expansion - Cross-sell - Manager

Grant Thornton

$104,000 - $179,400
Jul 4, 2025
Newport Beach, CA, USA • Washington, DC, USA • San Francisco, CA, USA • Los Angeles, CA, USA • San Jose, CA, USA • Chicago, IL, USA • Downers Grove, IL, USA • New York, NY, USA • Bellevue, WA, USA • Denver, CO, USA • San Diego, CA, USA • Baltimore, MD, USA
Apply Now

Grant Thornton is seeking a Go-to-Market Experience Manager - Retention & Expansion to design and optimize post-sale client experiences during the retention & expansion phase of their client journey.

Requirements

  • Demonstrated expertise in journey mapping, service design, and user experience methodologies
  • Strong understanding of marketing technology platforms including CRM, marketing automation, and content management systems
  • Experience with data analysis and using insights to drive experience improvements

Responsibilities

  • Leading the design of end-to-end client experiences for the retention & expansion stage (post-sales) of the client journey
  • Analyzing customer insights (from external and internal clients) and behavioral data to identify pain points and opportunities for experience optimization
  • Creating user flows, journey maps, and experience specifications that guide implementation across platforms
  • Soliciting feedback and updating design iterations
  • Translating complex business requirements into intuitive, brand-aligned client experience solutions and technical requirements
  • Partnering with Platform teams, Analytics, or others to translate experience designs into technical requirements for web, CRM, marketing automation, third-party platforms, etc.
  • Collaborating with Experience counterparts to ensure seamless transitions and integration across the full client lifecycle

Other

  • Bachelor's degree in Marketing, Business, CX Design, or related field; MBA or Master's degree preferred
  • 4+ years of experience in client/customer experience design, digital marketing, or strategy consulting; preferably within a B2B professional services setting
  • Excellent communication skills with the ability to translate complex concepts for diverse audiences
  • Exceptional project management capabilities and attention to detail
  • Strong leadership skills with experience managing small teams and influencing cross-functional partners
  • Strategic thinking with the ability to align experience designs to business objectives
  • Can travel as needed