YETI is looking to improve its customer return process by providing guidance to 3PL partners, executing return exceptions, and analyzing data to highlight risks and recommend changes.
Requirements
- Minimum of 2 years in a data analyst function
- Solid understanding of supply chain metrics with a focus on quality and logistics
- Knowledge of Tableau, Qlik or other Business Intelligence solutions
- Familiar with Supply Chain Management, Fulfillment, Inventory Management and 3PL Operations
- Excellent working knowledge of Microsoft Office products, with an emphasis on Excel
Responsibilities
- Manage and optimize the reverse logistics process, encompassing product returns, repack, rework, and disposition of product to disposal or YETI Rescues
- Collaborate with third-party service providers and internal partners to ensure a seamless, timely disposition and cost-effective reverse supply chain
- Partner with cross-functional teams and YETI partners to perform rework activities in accordance with YETI quality standards and compliance
- Partner with YETI Environmental, Social and Governance team and YETI partners to support YETI Rescues including continuous improvement initiatives
- Facilitate KPI reporting within YETI reverse supply chain area and recommend actions to address performance challenges
- Develop dashboards to report RMA, Return to Stock, cost savings and 3PL metrics
- Utilize, maintain, and leverage statistical models, analyses, and reports to identify cost and service improvements
Other
- 2 - 4 years' experience in Supply Chain Operations
- Highly detail oriented, organized, and meticulous
- Effectively keep team on task and influence process change resulting in improved customer experience
- Run daily and weekly reports to support YETI Reverse Supply Chain business processes
- Work cross-functionally to analyze data and metrics
