An autonomous ride-hailing company needs to provide customer support for its robo-taxi service, addressing rider issues before, during, and after trips, and gathering feedback to improve systems.
Requirements
- Comfortable using customer support tools and software.
- Some basic experience with testing or quality assurance (QA).
Responsibilities
- Use company tools to support riders and gather useful info.
- Help test new systems and provide feedback.
Other
- Help riders in real-time through phone, chat, or email.
- Solve issues quickly and calmly, including emergencies.
- Work with other teams to make sure problems are handled fast.
- Focus on safety, empathy, and great communication.
- De-escalation-911 operator type experience needed!!!
- Have 2+ years* of experience in customer service (retail, call center, etc.).
- Are great at handling tough situations and staying calm.
- Communicate clearly, both in writing and speaking.
- Can think on your feet and solve problems quickly.
- Are a team player who’s comfortable in a fast-changing environment.
- Have a positive attitude and are eager to learn.
- Can work flexible hours, including nights or weekends if needed.
- Experience handling emergencies or high-pressure situations.
