Kinetic Automation is building a network of automated repair centers for modern vehicles, which are becoming more complex due to software, sensors, and technology. The company needs to support deployed products and drive new product development for these robotic repair centers.
Requirements
- Basic scripting (e.g., Python or shell)
- version control
- issue tracking
Responsibilities
- Deploy, commission, and validate robotics cells at customer sites
- Run health checks and structured diagnostics; create concise runbooks
- Triage software/hardware/process issues; perform safe recovery and root cause analysis
- Conduct stress tests and field validation to confirm operational effectiveness in various conditions
- Develop and improve fleet management tools for scalable robotic operations and diagnostics
- Maintain detailed documentation of system configurations, troubleshooting guides, and customer interactions
- Collaborate with engineering, operations, and customer success teams to enhance product performance and customer satisfaction
Other
- customer interaction
- remote and on-site support
- rigorous pre-shipment testing
- leading training so teams can operate and maintain the robot confidently
- Strong problem-solving skills and ability to provide both remote and on-site technical support
- Excellent communication skills, with experience in documenting processes, training materials, and customer support cases
