Matic is looking to scale from 1000s of robots to 10s of thousands and needs to improve and optimize their purchase-to-delivery experience, including order management, shipping, logistics, and customer success, to ensure smooth operations and customer satisfaction during this growth phase.
Requirements
- Strong working knowledge of Shopify, OMS tools, and shipping platforms (ShipStation, FedEx, UPS).
- Comfort with data and analytics: building dashboards, analyzing shipping costs, identifying recall patterns.
- Maintain ≥99.9% order data accuracy with a clear path to 100% and zero preventable errors.
Responsibilities
- Run day-to-day Shopify operations: order flows, invoicing workflows and refunds, tagging/segments, OMS views, split shipments, and hold/release.
- Build and maintain operational dashboards to track shipment performance, repeat purchase rate, cohorts, cohort analyses, and recall monitoring.
- Own outbound shipping: understand carrier requirements, carrier evaluation/negotiation, FedEx & UPS account management, packaging requirements, DG compliance, and cost analysis.
- Collaborate with Production and Engineering on packout workflows, label automation, split shipments, and fulfillment planning.
- Resolve shipment issues stemming from incorrect, missing, or damaged product; drive root-cause fixes and document prevention steps.
- Lead reverse logistics, including returns process improvements and documentation.
- Train and onboard teammates on Shopify, ShipStation, and FedEx workflows.
Other
- 2 years of experience in logistics, or customer operations at a consumer hardware, robotics, or direct-to-consumer brand.
- Strong written communication skills for customer updates and internal documentation.
- Excited by fast-moving startup environments, with a builder’s mindset and attention to detail.
- Work in-office, 5-days a week in Mountain View, CA
- You love the details and making sure every detail is perfect
