Matic is looking to solve the problem of scaling their purchase-to-delivery experience as they grow from thousands of robots to tens of thousands, ensuring orders flow, shipping is reliable, communication is clear, and returns are managed effectively.
Requirements
- Strong working knowledge of Shopify, OMS tools, and shipping platforms (ShipStation, FedEx, UPS).
- Comfort with data and analytics: building dashboards, analyzing shipping costs, identifying recall patterns.
- Maintain ≥99.9% order data accuracy with a clear path to 100% and zero preventable errors.
Responsibilities
- Run day-to-day Shopify operations: order flows, invoicing workflows and refunds, tagging/segments, OMS views, split shipments, and hold/release.
- Build and maintain operational dashboards to track shipment performance, repeat purchase rate, cohorts, cohort analyses, and recall monitoring.
- Own outbound shipping: understand carrier requirements, carrier evaluation/negotiation, FedEx & UPS account management, packaging requirements, DG compliance, and cost analysis.
- Collaborate with Production and Engineering on packout workflows, label automation, split shipments, and fulfillment planning.
- Lead reverse logistics, including returns process improvements and documentation.
- Train and onboard teammates on Shopify, ShipStation, and FedEx workflows.
- Document operational processes into clear playbooks.
Other
- Own the entire product operations pipeline from the moment the customer places an order to shipping products to onboarding to the successful resolution of all customers' inquiries and issues related to the product.
- 2 years of experience in logistics, or customer operations at a consumer hardware, robotics, or direct-to-consumer brand.
- Strong written communication skills for customer updates and internal documentation.
- Excited by fast-moving startup environments, with a builder’s mindset and attention to detail.
- Work in-office, 5-days a week in Mountain View, CA
