At ABB, the business problem is to provide exceptional customer service and support to industries, making ABB an easy and trusted choice to do business with, and to improve customer experience and first contact to cash transition rate.
Requirements
- Strong working knowledge of SAP
- Strong working knowledge of Salesforce Field Service Lightning (FSL)
- Strong working knowledge of Microsoft Office
- Technically savvy and passionate about technology, computer proficiency, and delivering exceptional customer care
Responsibilities
- Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request
- Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement
- Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages
- Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services
Other
- High school diploma required; additional education or certifications in related fields are a plus
- Minimum of 2 years of experience in Customer Service; experience as a Dispatcher in Automation or Robotics is a plus
- Fluent in English; Spanish language skills are an advantage
- Applicants must possess work authorization to work permanently in the US
