Bear Robotics needs to deploy, maintain, and support their robotic solutions across various industry settings, ensuring seamless integration, optimal performance, and prompt customer support.
Requirements
- Ability to read and occasionally edit code.
- Strong troubleshooting and problem-solving skills.
- Experience with Linux Terminal or coding.
- Experience with data visualization tools such as Looker, Tableau, or PowerBI.
- Ability to operate hand tools, power tools, and testing equipment.
- Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Responsibilities
- Install and set up robots in various industry settings according to site-specific requirements and specifications.
- Conduct thorough testing to ensure optimal robot performance and functionality.
- Monitor operational performance of deployed robots and recommend improvements.
- Respond promptly to customer inquiries and technical support requests, including hotline calls.
- Perform root cause analysis and execute corrective actions for product failures.
- Troubleshoot and diagnose technical issues, escalating to higher-level support as needed.
- Perform Level 1 repairs and routine maintenance, including software updates, hardware inspections, and component replacements.
Other
- Collaborate with on-site customer contacts to ensure seamless integration of robots into existing workflows.
- Train end-users on day-to-day operational use, upkeep, maintenance, and troubleshooting.
- Provide feedback to internal teams to represent the “voice of the customer” and improve products.
- Ensure adherence to safety protocols and identify potential hazards during deployments.
- Work flexible hours to support customer operations across multiple sites.
- Be on-call one weekend per month to provide urgent customer support.
- Travel frequently to regional customer locations and Bear Robotics’ US offices.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Excellent organizational skills, attention to detail, and time management.
- Ability to work independently in high-paced and sometimes stressful environments.
- Valid driver’s license with a clean record.
- Proficiency with Google Suite and Slack.
- Current resident of Denver, CO or surrounding locations.
- Restaurant/hospitality experience preferred.
- Previous customer-facing technical support experience.
- Bachelor’s Degree or equivalent experience in Computer Science, Software Engineering, Electrical Engineering, Robotics Engineering, or a related engineering discipline.
- Experience in a customer-facing technical role.
- Ability to lift and maneuver objects up to 80 lbs.
- Ability to communicate clearly, hear, and respond effectively in noisy environments.
- Frequent travel to customer sites and overnight travel to other offices (up to 80%).
