Bear Robotics needs to deploy, maintain, and support industrial and warehouse robotics solutions, ensuring seamless integration into customer operations and contributing to the growth of their industrial robotics vertical.
Requirements
- On-site field experience with robotics deployments
- Hands-on experience with AGV and AMR systems
- System integration knowledge
- Mechanical and maintenance skills
- Familiarity with warehouse systems and industrial workflows
- Experience with Linux Terminal, coding, or automation tools
- Data visualization experience (Looker, Tableau, PowerBI)
Responsibilities
- Deploy, install, and configure robotics systems in industrial and warehouse environments according to site-specific requirements.
- Provide on-site technical support, including repairs, maintenance, troubleshooting, and networking.
- Integrate robotics solutions into existing workflows and industrial systems.
- Conduct testing and validation to ensure optimal robot performance and reliability.
- Monitor deployed robots and recommend improvements for operational efficiency.
- Perform root cause analysis and execute corrective actions for robot failures.
- Provide feedback to internal teams to enhance product performance and industrial integration.
Other
- Train end-users on robot operation, upkeep, and troubleshooting.
- Maintain accurate records of support activities, assets, and system changes.
- Escalate complex issues to higher-level support as needed.
- Ensure adherence to safety protocols and identify potential hazards.
- Work flexible hours to support customer operations across multiple sites.
- Be on-call one weekend per month to provide urgent customer support.
- Travel frequently to customer locations and Bear Robotics’ US offices as required.
- Excellent troubleshooting and problem-solving skills
- Strong customer service and interpersonal skills
- Ability to work flexible hours, including occasional weekend on-call support
- Frequent regional travel to customer locations and travel to US offices as needed
- Valid driver’s license with a clean record
- Industrial engineering background
- Multi-site industrial deployment experience
