Formic is revolutionizing American manufacturing by making automation accessible and increasing factory productivity. The Robotics Field Service Engineer will help maintain Formic's fleet of robotic cells across the US, addressing challenges like tariffs, rising costs, and labor shortages in the manufacturing sector.
Requirements
- 4+ years field service experience with robotics automation
- Prior experience installing, diagnosing, and repairing six-axis robots (e.g. Fanuc, ABB, Kuka, Yaskawa, Universal Robots)
- Experience using Computerized Maintenance Management Systems (CMMS)
- Hands-on experience installing, repairing, or maintaining Fanuc, Kuka, Yaskawa, ABB, and/or Universal Robots robotic cells
- Experience working in food manufacturing, packaging, automotive or other high-speed manufacturing environments
- Knowledge of OSHA regulations, GMPs, SOPs, and safety standards in a manufacturing setting
Responsibilities
- Perform preventative, corrective, and predictive maintenance activities for Formic’s robotic cells in customer sites
- Coordinate and execute inspection, maintenance, and repair tasks on robotic-centric manufacturing cells in the field
- Systematically diagnose technical issues, apply standard resolution tactics, and repair equipment with consistency
- Provide remote support for customer needs in the field: responding to calls and support tickets; diagnosing issues; guiding customers through solutions remotely; and triaging to onsite team members when needed
- Proactively identify potential problems and provide solutions, instilling customer confidence in Formic service
- Provide detailed service reports that list the Issue, root cause analysis (RCA) and solution
- Lead RCA activities with a team of engineers and technicians across the team
Other
- Ability to travel. Your travel amount and scope will depend on your specific territory
- Ability to work alternative schedules to support production outages, including some weekends, nights and on-call hours
- Current, valid drivers license and access to your own vehicle for local travel as needed
- Strong Spanish language proficiency (spoken)
- Effectively communicate with all levels of internal and external stakeholders from operators to senior management and executives
