Formic is looking to revolutionize American manufacturing by making automation accessible to all manufacturers and increasing their factory productivity. The company aims to overcome challenges like tariffs, rising costs, and labor shortages by providing full-service automation solutions. The Production Optimization Team specifically focuses on ensuring customer satisfaction and the seamless operation of robots through maintenance and support.
Requirements
- 4+ years field service experience with robotics automation
- Hands-on experience installing, repairing, or maintaining Fanuc, Kuka, Yaskawa, ABB, and/or Universal Robots robotic cells
- Experience using Computerized Maintenance Management Systems (CMMS)
- Ability to travel up to 80% - mostly driving within a local area - with up to 20% requiring overnight stays
- Ability to work flexible schedules, including occasional weekends, nights, and on-call hours to support production outages
- Current, valid drivers license and access to your own vehicle for daily local travel
- Experience in food manufacturing, packaging, automotive or other high-speed manufacturing environments
Responsibilities
- Perform preventative, corrective, and predictive maintenance activities for Formic’s robotic cells in customer sites
- Coordinate and execute inspection, maintenance, and repair tasks on robotic-centric manufacturing cells in the field
- Systematically diagnose technical issues, apply standard resolution tactics, and repair equipment with consistency
- Proactively identify potential problems and provide solutions, instilling customer confidence in Formic service
- Provide detailed service reports that list the Issue, root cause analysis (RCA) and solution
- Lead RCA activities with a team of engineers and technicians across the team
- Coordinate onsite schedule (self, vendor, and when applicable, other technicians) in alignment with customer expectations
Other
- Demonstrate passion about robotics-centric automation, be energized by the variety of manufacturing settings you will encounter, and use your demonstrated troubleshooting and maintenance skills to meet and exceed customer expectations
- Effectively communicate with all levels of internal and external stakeholders from operators to senior management and executives
- Demonstrate a high level of attention to detail in everything thing you do
- Mentor junior or newly hired Field Service Engineers and Technicians as needed
- Ensure compliance with safety regulations and policies, as well as a clean and safe work environment
