Formic is looking to revolutionize American manufacturing by making automation accessible to all manufacturers and increasing their factory productivity by 10x. The Production Optimization team is responsible for delivering uptime, performance, and insight across Formic's nationwide fleet of robotic systems, and the Robotics Field Service Engineer (FSE) plays a critical role in this mission by diagnosing issues, performing maintenance, monitoring systems, and interacting with customers to ensure optimal performance.
Requirements
- 3+ years of hands-on field service experience working on robotic or automation equipment
- Practical troubleshooting skills across electrical, mechanical, and PLC/robotic control systems
- Experience reading electrical schematics, wiring diagrams, and pneumatic drawings
- Strong familiarity with safety protocols, especially LOTO, and adherence to GMP or industrial SOPs
- Experience using CMMS tools (MaintainX, UpKeep, FIIX, etc.) to track, schedule, and report maintenance
- Experience with some 6-axis robot brands (e.g. Fanuc, Kuka, Yaskawa, ABB, Universal Robots)
- Familiarity with robot palletizing, case packing, pick-and-place, and conveyor systems
Responsibilities
- Perform preventative, corrective, and predictive maintenance for robotic manufacturing cells
- Respond to alarms or escalations (remote or on-site), diagnosing and resolving issues in accordance with customer ASA (agreed service agreements)
- Monitor system performance remotely via Formic dashboards (e.g., Grafana)
- Generate detailed service reports including issue, RCA (root cause analysis), resolution, and follow-ups
- Feed real-world system and customer insights back into Continuous Improvement and Customer Success teams
- Help identify systemic issues and opportunities to drive fleet-wide maintenance reductions
- Collaborate in RCA sessions, site audits, and Continuous Improvement initiatives
Other
- Provide on-site production support and informal training to operators and technicians
- Coordinate self, vendors, and partners for in-field support—including scheduling and customer alignment
- Maintain a clean, safe work environment and ensure compliance with OSHA and Formic safety standards
- Build trusted, professional relationships with plant managers, operators, and technicians
- Document and escalate feedback from the field to internal stakeholders for commercial or product consideration
