Formic is looking to solve the problem of increasing factory productivity by 10x and making automation accessible to all manufacturers, thereby revolutionizing American manufacturing and creating more abundance in the world.
Requirements
- 3+ years of hands-on field service experience working on robotic or automation equipment
- Practical troubleshooting skills across electrical, mechanical, and PLC/robotic control systems
- Experience reading electrical schematics, wiring diagrams, and pneumatic drawings
- Strong familiarity with safety protocols, especially LOTO, and adherence to GMP or industrial SOPs
- Experience using CMMS tools (MaintainX, UpKeep, FIIX, etc.) to track, schedule, and report maintenance
- Experience with some 6-axis robot brands (e.g. Fanuc, Kuka, Yaskawa, ABB, Universal Robots)
- Familiarity with robot palletizing, case packing, pick-and-place, and conveyor systems
Responsibilities
- Perform preventative, corrective, and predictive maintenance for robotic manufacturing cells
- Respond to alarms or escalations (remote or on-site), diagnosing and resolving issues in accordance with customer ASA (agreed service agreements)
- Provide on-site production support and informal training to operators and technicians
- Use CMMS tools (e.g. MaintainX) to log and track all field activity, asset status, and spare parts needs
- Monitor system performance remotely via Formic dashboards (e.g., Grafana)
- Generate detailed service reports including issue, RCA (root cause analysis), resolution, and follow-ups
- Feed real-world system and customer insights back into Continuous Improvement and Customer Success teams
Other
- Clear communicator across email, phone, and on-site conversations—able to write effective service reports
- Comfortable with local area travel up to 80%, (Formic will provide mileage reimbursement for travel in your personal vehicle)
- Overnight travel up to 50% (travel and meal expenses covered by Formic)
- High autonomy and ability to resolve issues without extensive supervision
- Bilingual (English/Spanish) a strong plus
