Sweetgreen needs a Robotics Support Engineer to provide technical support and troubleshoot issues for their Infinite Kitchen meal assembly automation system, ensuring smooth operation across various locations.
Requirements
- Hands on experience with mechanical repairs and/or working in a lab / machine shop
- Experience debugging robotics, industrial automation or other mechatronics systems
- Experience examining software logs to make decisions for mechanical systems
- Experience scripting with a common programming language (Python/C/C++)
- Proven competence interpreting data and making data driven decisions
Responsibilities
- Respond to support tickets, investigate issues and provide guidance to our store operators and maintenance technicians.
- Debug incoming support tickets and determine the appropriate field response.
- Specify and document tests for technicians to run after maintenance tickets are complete.
- Guide restaurant operators or third party technicians remotely through repair tasks, debugging and testing
- Monitor Datadog dashboards, debug detected issues and create maintenance tickets where appropriate.
- Re-create tough to diagnose issues in our lab environment
- Run tests for new ingredients in the Infinite Kitchen
Other
- Respond to the tech support phone line during regular working hours, in addition to answering calls off-hours.
- Create documentation for common tech support responses and repair tasks
- Spend time in-restaurant learning to perform simple field repairs, enabling you to effectively train and guide others.
- Identify repeated issues, improve documentation for responding to these issues, and report them to design engineering as opportunities for improvement.
- Excellent communication skills; comfortable communicating over e-mail, the phone, on video calls and in-person.
- Eager to take on technical challenges when the answer might not be immediately apparent.
- Tenacious problem solver
- This is a full time role based in Boston with up to 25% travel to our restaurants.
- The work schedule follows an A/B schedule. Week A: Mon-Thurs 7am-4pm, weekend on call. Week B Tues-Fri 7am-4pm with evenings on-call.
- sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.
- sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
- California residents: Review our applicant privacy notice HERE.
- sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.
