Locus Robotics is looking to solve the problem of seamless robotic system deployments, troubleshooting complex issues, and driving customer success in warehouse automation
Requirements
- Strong foundational understanding of ROS, Python and/or C++ coding, and Linux environments.
- Hands-on hardware and software troubleshooting skills.
- Experience with software version upgrades and new release deployments.
- Knowledge of SLAM-based maps and robot navigation.
- Familiarity with Linux environments.
- Experience with Python and/or C++ coding.
- Understanding of robotics and automation systems.
Responsibilities
- Own the execution of software version upgrades and new release deployments.
- Manage and update SLAM-based maps, implementing changes to optimize robot navigation.
- Configure site-specific parameters to optimize robot performance for customer sites (aisle widths, flooring adjustments, and other environmental factors).
- Track, analyze, and report trends in support requests, bugs, and system failures to help drive long-term product improvements.
- Manage customer support tickets for tier 2 technical issues while providing superior customer support, ensuring a smooth experience for clients, vendors, and internal teams.
- Develop and maintain documentation, FAQs, and internal troubleshooting guides.
- Collaborate with cross-functional teams to diagnose and resolve complex system issues.
Other
- Bachelor’s Degree in Computer Science, Robotics (or a related discipline), or equivalent professional experience.
- 3+ years' experience demonstrating hands-on hardware and software troubleshooting skills.
- Ability to communicate technical/complex information both verbally and in writing.
- Proven experience balancing multiple tasks concurrently and responding to emergency situations effectively.
- Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization.
