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Nationwide's Property and Casualty team is looking to innovate and simplify processes and operations to provide the best customer value, and the Sales & Service Design Thinking Intern will contribute to designing and delivering best-in-class digital assets to support Personal Lines distribution partners while improving customer experience and driving sales growth.

Requirements

• Pursuit of a Bachelor’s degree in Marketing, User experience Design, computer science especially with UX/UI, UX
• Interest and exposure to design thinking and innovation concepts

Responsibilities

• Work closely with business stakeholders to understand their goals and determine how data can be used to achieve the delivery of the next best experience for our customers.
• Apply design thinking principles to uncover user needs, define problems, ideate solutions, prototype experiences, and test concepts.
• You may be asked to craft customer experience strategies, drive customer experience projects, and conduct analytics across one or more Verizon Consumer Group functional units.
• Digital Experience - Support strategy development for digital and engagement experiences.
• Provide perspective on emerging industry trends and the competitive landscape to provide insight on ways to improve the customer experience and drive sales growth.
• Collaborate with design and partner teams across the business to both learn and contribute to the design process responsible for designing, optimizing, and planning the future of user journeys across e-commerce experiences for Verizon consumers.
• Using Artificial Intelligence strategically to personalize customer experiences.

Other

• Completion of junior year is preferred
• Involvement in student activities and/or some work experience
• 3.0 GPA or higher is desired
• Effective verbal and written communication skills to interact with all levels of internal and external contacts
• Ability to work independently and to collaborate in a team environment
• Natural curiosity to explore and question
• Nationwide does not participate in the Stem OPT Extension program. At its sole discretion, Nationwide determines whether to offer sponsorship for qualifying positions based on business need and budget. However, it is not usually available for entry level roles.