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Sales Customer Service Quality Assurance Representative

360care

Salary not specified
Sep 4, 2025
Perrysburg, OH, USA
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The company is looking to solve the problem of providing high-quality customer service and sales support for its health insurance products, while also ensuring compliance with relevant laws and regulations.

Requirements

  • Accident and Health Insurance License preferred, but not required
  • Strong computer skills required
  • Familiar with Salesforce or similar CRM
  • Health Insurance license within 45 days of employment
  • Proven inside sales experience preferred with established track record of over-achieving quotas
  • Demonstrated success with health insurance sales
  • Strong phone presence and experience making multiple calls per day

Responsibilities

  • First check of the quality of all paper, faxed and emailed applications
  • Verification of PL, SSN and Medicaid numbers
  • Support inside sales team
  • Sourcing new sales opportunities and establishing leads through outbound calls, emails and follow up
  • Develop sales opportunities by researching and identifying potential sales, soliciting new leads and building relations
  • Maintains equipment and systems by troubleshooting, reporting and tracking problems
  • Completes pre-calls to responsible parties for nursing home residents to inform them of the benefit programs

Other

  • BA/BS degree or equivalent work experience preferred; High school diploma required
  • 2+ years of inside sales experience (phone sales preferred)
  • Travel up to 25% of the time
  • Ability to multi-task, prioritize and manage time effectively
  • Excellent verbal, written and listening communication skills