Ferguson is seeking a Sales Support Representative to support customer needs by determining the best products and solutions, ensuring the delivery of personalized customer service through timely quotations and accurate sales orders, coordinating deliveries, and answering sales calls for general information, addressing and resolving customer concerns or questions.
Requirements
- Ability to effectively use customer relationship management (CRM) system and phone system.
- General digital literacy including Microsoft Office.
- Ability to quickly learn product knowledge and processes.
Responsibilities
- Work together with Sales associates to support customer needs by determining the best products and solutions.
- Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
- Coordinate deliveries on behalf of customers.
- Answer sales calls for general information, addressing and resolving customer concerns or questions.
- Ability to effectively use customer relationship management (CRM) system and phone system.
Other
- 0-3 years of sales and/or customer service experience is preferred.
- Exhibit strong skills for sales, including the ability to upsell.
- Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
- Ability to react well in a fast-paced environment & follow through on commitments.
- Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
