Ferguson is looking to hire motivated Sales Support Representatives to build a long-term career with the organization and provide outstanding customer service for both existing and prospective customers.
Requirements
- General digital literacy including Microsoft Office
- Strong written and verbal communication skills
- Bilingual (Spanish) a plus
- Plumbing industry experience is a plus
- 0-3 years sales and/or customer service experience preferred
- Ability to build long-lasting relationships while balancing business and customer needs
Responsibilities
- Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs
- Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse
- Presents job quotes and provides accurate pricing and inventory information to customers
- Uses customer relationship management (CRM) system and phone system effectively
- Works together with Sales associates to provide outstanding customer service for both existing and prospective customers
Other
- A desire to learn with a drive to succeed
- Passion for collaboration and desire to assist customers across the team
- Drive to act and respond quickly to customer needs and make decisions in a timely manner
- Bachelors degree not mentioned, but 0-3 years sales and/or customer service experience preferred
- Travel not mentioned
