Ferguson is looking to solve the problem of providing quality supplies and services to various industries, including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce, by hiring Sales Support Representatives who can help customers, solve problems, and learn the business from the ground up.
Requirements
- General digital literacy including Microsoft Office.
- Ability to quickly learn product knowledge and processes.
- Experience in plumbing, HVAC, or other trades is a plus
- Ability to effectively use customer relationship management (CRM) system and phone system.
- Exhibit strong skills for sales, including the ability to upsell.
Responsibilities
- Work together with Sales associates to support customer needs by determining the best products and solutions.
- Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
- Coordinate deliveries on behalf of customers.
- Answer sales calls for general information, addressing and resolving customer concerns or questions.
- Ability to effectively use customer relationship management (CRM) system and phone system.
Other
- 3-5 years of sales and/or customer service experience is preferred.
- Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
- Ability to react well in a fast-paced environment & follow through on commitments.
- Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
- Travel is not required for this role, but a Saturday every 6-8 weeks from 7am-12pm is required
