WGU is seeking a Mid-Level Salesforce Administrator to support and enhance its Salesforce ecosystem, optimize business processes, and manage platform configurations to meet user needs.
Requirements
- 4 years of experience as a Salesforce Administrator.
- Salesforce Administrator Certification (ADM-201) required; Advanced Admin (ADM-211) preferred.
- Strong understanding of Salesforce best practices and functionality.
- Experience with data management tools and techniques.
- Familiarity with Salesforce security model and permission sets.
- Experience with Salesforce integrations (e.g., APIs, SSO, Genesis chat systems)
- Exposure to sandbox refresh processes and data masking
Responsibilities
- Maintain and configure Salesforce objects, fields, workflows, validation rules, and page layouts.
- Manage user accounts, roles, profiles, permissions, and troubleshoot access issues.
- Model data using objects, fields, and relationships. Maintain data quality through deduplication, validation rules, and audits. Import/export data using tools like Data Loader and manage picklist
- Perform regular data audits, deduplication, and ensure data quality across orgs.
- Implement field-level security, sharing rules, and org-wide defaults. Monitor login history and audit trails.
- Build and maintain standard and custom reports and dashboards to support business insights. Ability to use formulas, filters, and joined reports to surface insights.
- Implement and maintain automation using Process Builder, Flow, and Approval Processes. Optimize business processes and reduce manual work through automation. Collaborate with Stakeholders to gather requirements.
Other
- Excellent problem-solving and communication skills.
- Maintain effective working relationships with team members and stakeholders.
- Self-starter with bias for action while maintaining stable, secure user experiences.
- Ability to ramp up quickly on new technologies.
- Exhibit strong attention to detail and excellent judgement.
