Natera is seeking a Salesforce Agentforce / ChatGPT Developer to build intelligent Sales and service solutions powered by Salesforce AI technologies, aiming to enhance agent productivity and customer satisfaction through scalable, smart service workflows.
Requirements
- 3+ years of experience in Salesforce development (Apex, Lightning Web Components, SOQL).
- 2+ years working with Salesforce Service Cloud, especially in a support or customer service domain.
- Experience with Salesforce Einstein (Bots, Case Classification, Article Recommendations, etc.).
- Familiarity with Agentforce or other AI assistant frameworks integrated with Salesforce.
- Strong understanding of AI/ML fundamentals and practical applications in CRM/service contexts.
- Experience with REST/SOAP APIs, integration patterns, and third-party AI platforms (e.g., OpenAI, Google Cloud AI, AWS SageMaker).
- Working knowledge of Python, JavaScript, or other languages used in AI or data science contexts.
Responsibilities
- Design, configure, and deploy Salesforce Agentforce solutions for Sales Cloud, Service Cloud, and custom applications.
- Lead the end-to-end design, configuration, and deployment of Agentforce agents within Salesforce; build agents that meet compliance requirements, business logic, and customer experience goals
- Define and orchestrate agent actions, configure and maintain each agent’s topics, and create and optimize prompt engineering strategies to improve agent performance, relevance, and accuracy
- Design, develop, and deploy AI-powered solutions using Salesforce Agentforce, Einstein GPT, and Service Cloud.
- Customize and extend Salesforce Sales Cloud and Service Cloud to integrate AI-driven agent assist capabilities, intelligent case routing, and predictive analytics.
- Integrate ChatGPT / OpenAI APIs (and other LLM providers) into Salesforce to power natural language interactions and generative features.
- Implement, configure, and optimize AI/ML models and components within Salesforce’s AI ecosystem (e.g., Einstein Bots, Agent Assist, Case Classification, Next Best Action).
Other
- Strong communication and collaboration skills.
- Analytical mindset with problem-solving abilities.
- Passion for innovation, AI, and improving user experiences through intelligent automation.
- Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.
- When you join Natera, you’ll work hard and grow quickly.
