The Salesforce Configuration Analyst is responsible for design, development, configuration, testing, implementation, and maintenance of Salesforce application functionality to aid University Advancement in meeting its goals.
Requirements
- Analyzing Business Processes And Data (4 Years)
- Advanced technical knowledge of application systems and analysis, as well as industry best practices.
- Ability to research and implement new technologies in specialty or related areas.
- Certified Salesforce Platform App Builder, Platform Developer, or Salesforce Administrator.
- Relevant technology experience including Salesforce declarative development.
- Extensive experience with Salesforce declarative development.
- Understanding of best practices in Salesforce development and administration.
Responsibilities
- Configure, monitor, maintain, test and debug declarative development.
- Analyze and document existing processes as they relate to information technology solutions.
- Support complex operational activities and recoveries.
- Troubleshoot escalated bugs and provide fixes.
- Assist as needed with researching and evaluating new technology, products, specialized hardware and tools to optimize development and functionality of applications.
- Make recommendations to management and customers.
- Conduct QA on completed work according to documented acceptance criteria.
Other
- Review business requirements and ask thoughtful questions to ensure the right solution.
- Assist with resolving tickets and providing feedback about additional analysis needed or questions that must be answered prior to work.
- Participate in all Agile ceremonies and provide input to the pointing process and retrospectives.
- Follow established change management processes.
- Participate in development reviews and adhere to development standards.
