Capgemini is looking to hire a Salesforce Service Cloud and chat developer to help leading organizations unlock the value of technology and build a more sustainable, more inclusive world by implementing and maintaining chat features within Salesforce Service Cloud.
Requirements
- 7 to 10 years of overall experience with at least 5 years in Salesforce Service Cloud and chat development
- Proficiency in Salesforce Lightning
- Proficiency in Apex
- Proficiency in Visualforce
- Proficiency in Integration of thirdparty chat solutions
- Experience with Agile methodologies and participation in sprint planning and retrospectives
Responsibilities
- Implement and maintain chat features within Salesforce Service Cloud
- Customize and configure Salesforce based on business needs
- Integrate thirdparty chat solutions for enhanced customer service
- Collaborate with stakeholders to gather requirements and propose technical solutions
- Conduct testing and debugging to ensure reliability
- Provide ongoing support and maintenance
- Stay updated on Salesforce releases and incorporate new features
Other
- Flexible work
- Healthcare including dental, vision, mental health, and well-being programs
- Financial well-being programs such as 401(k) and Employee Share Ownership Plan
- Paid time off and paid holidays
- Paid parental leave
