Supports the Digital Learning department by leading strategic efforts to implement and support Salesforce platforms.
Requirements
- Knowledge of Salesforce Education Cloud, Marketing Cloud, Data Cloud, and Mulesoft.
- Five or more years of progressively responsible development experience in Salesforce.
- Understanding of ETL (extract, transform, load) technologies and practices.
- Experience with complex data sets including manipulating, merging, restructuring and analyzing large data sets.
- Data modeling and understanding how to structure data efficiently within Salesforce.
- Monitor and analyze the performance of Salesforce implementations.
- Analyze user feedback and system interaction patterns to improve the usability of Salesforce features.
Responsibilities
- Researches, designs, and communicates solution architecture approach.
- Leads solution architecture, configurations, development, release management and implementation of changes into the Salesforce platform.
- Develops proof of concepts (POC) and changes to release into preproduction and production environments.
- Peer review changes to ensure standards and best practices are met.
- Develops and enforces standard operating procedures for release management and source control.
- Creates documentation and testing plans.
- Oversees User Acceptance Testing (UAT) and release training.
Other
- Experience working in a higher education setting.
- Demonstrated proficiency in Microsoft Office applications, primarily Excel.
- Demonstrated successful management of multiple short-term and long-term projects, independent completion of projects with accuracy, thoroughness and creativity, and timely meeting of deadlines under pressure.
- Ability to work with cross-functional teams, including administrators, stakeholders, and end-users, to align technical solutions with business needs.
- Use effective communication to translate technical concepts for non-technical audiences.
