Surescripts needs to manage and administer their customer relationship management (CRM) software and integrated applications to improve patient safety, lower costs, and ensure quality care by delivering insights at critical points of care for better decisions.
Requirements
- Certified Salesforce Administrator
- 2+ years of experience with Salesforce Lightning applications and components
- Extensive experience in supporting standard software development lifecycles
- Knowledge of data management and security in a CRM environment
- Experience with data analytics and forecasting (e.g., SQL/SOQL queries, Tableau for CRM, Einstein Analytics)
- Experience with Salesforce CPQ
- Experience with basic triggers/Apex code knowledge
Responsibilities
- Utilize all aspects of user and license management, including new user setup/deactivation, role hierarchy, profiles, permissions/sets, public groups, OWD, and sharing rules
- Identify and implement Salesforce configuration changes, including (but not limited to): Workflows, Process Builder, dashboards, and reports
- Manage the Salesforce and DocuSign Sandbox development and staging environments to include periodic refreshes to mirror Production data, reconnect integrated applications and reestablishment of sandbox users
- Manage Salesforce data improve data quality, implementing rules and automation as needed.
- Proactively maintain the CRM software and other integrated applications, including Security Reviews, Release Updates, Health Check, and Optimizer.
- Manage user support tickets to troubleshoot and resolve via Salesforce change requests and tickets received via the ServiceNow platform.
- Create and update existing technical design documentation, deployment plans, and user stories for identified issues and enhancement requests.
Other
- Bachelor’s degree in computer science, information sciences or related field, or equivalent experience.
- 5+ years of experience in related, progressive roles with hands-on Salesforce Administration experience.
- Experience leading the development and implementation of CRM oriented process changes
- Experience working in project-based work structures
- Expert level competency in Microsoft Office and other PC productivity tools
