Wipro Limited is looking to hire a Salesforce Senior Developer to support process delivery by ensuring daily performance of Production Specialists, resolving technical escalations, and developing technical capability within the Production Specialists.
Requirements
- Salesforce Data Migration
Responsibilities
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Resolve client queries as per the SLA’s defined in the contract
Other
- Oversee and support process by reviewing daily transactions on performance parameters
- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Develop and conduct trainings (Triages) within products for production specialist as per target
- 5-8 Years Experience
