Concentrix is seeking a Product Owner to lead and champion their next-generation Conversational and Generative AI tools, specifically for Salesforce Service Cloud, to deliver exceptional solutions and empower clients to thrive in an ever-changing landscape.
Requirements
- 4+ yrs of Salesforce/Service Cloud experience
- Proven experience as a Product Owner or similar role in a technology-driven environment.
- Strong techno-functional expertise in Salesforce Service Cloud and related ecosystems.
- Service Cloud Implementation experience.
- Experience writing User Stories, Epics, and Features in JIRA.
- Experience working in an Agile/Scrum environment.
- Service Cloud Certification
Responsibilities
- Responsible for Product Roadmap for client’s Enterprise Call Center
- Define and write Epics, Features, and User Stories in JIRA that align with business objectives.
- Collaborate with the client Scrum Master, Delivery Manager, and Architects to align product vision and priorities.
- Utilize functional and technical knowledge of Salesforce Service Cloud to guide product development.
- Stay informed about industry trends and emerging technologies to inform product strategy.
- Manage a team of Developers and Quality Assurance professionals.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
Other
- Exceptional verbal and written communication skills.
- Demonstrated ability to manage and inspire a team.
- Strong problem-solving skills and a strategic mindset.
- Background check in accordance with applicable law, which will include identity verification and employment eligibility.
- Must be eligible to work in the United States Of America
