Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Requirements
- Extensive hands-on experience with Salesforce platform, including APEX, LWCs, configuration, and customization.
- Proven track record of driving large-scale CRM implementations from design through delivery.
- Strong experience with REST APIs and integrating Salesforce with other systems.
- Proficiency in building and managing Reports and Dashboards within Salesforce.
- Working knowledge of Agentforce and Data Cloud.
- Salesforce Architect certifications
Responsibilities
- Lead the design and architecture of complex Salesforce solutions for large-scale CRM implementations.
- Collaborate with technical client counterparts to facilitate and drive design discussions, ensuring alignment with business requirements.
- Provide hands-on expertise and guidance on Salesforce concepts including APEX, Lightning Web Components (LWCs), configuration, and customization.
- Oversee and participate in Salesforce integrations using REST APIs, ensuring robust and scalable solutions.
- Develop and optimize Salesforce Reports and Dashboards to support business intelligence needs.
- Demonstrate knowledge of Agentforce and Data Cloud, leveraging these capabilities to enhance CRM solutions.
- Lead and mentor a team of Salesforce developers, providing technical direction and support throughout the project lifecycle.
Other
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Must be able to obtain and maintain the required clearance for this role
- Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve
- Exceptional communication skills, with the ability to converse fluently with clients and project leadership.
- Demonstrated ability to lead and mentor technical teams.
