The business problem is to ensure the smooth operation of multiple critical applications, manage service level agreements for critical issues, and drive process improvements and application optimizations through effective incident resolution and data-driven analysis.
Requirements
- Proficiency SAP BW/IP and S4/HANA
- ABAP Understanding (Nice to have)
- ITIL certified. Experience supporting application managing incident/problem/change management process.
- Demonstrated technical expertise in supporting application in production by managing and resolving incidents in production.
- Proficiency in data analytics - ability to analyze data sets, identify patterns, trends, and insights, and derive meaningful conclusions.
- Familiarity with data analysis techniques, statistical methods, and data visualization tools such as Power BI
Responsibilities
- Lead the resolution of production incidents raised to the final level of support (Level 4)
- Drive process improvements and application optimizations in collaboration with business partners, software managers, and operations teams
- Overseeing the operations of multiple critical applications
- Ensuring they run smoothly
- Managing service level agreements for critical issues
- Work closely with Level 1, 2, and 3 teams to resolve incidents and ensure alignment across all support levels
- Performance monitoring and demonstrating data analytics to identify incident trends, optimize application performance, and lead continuous improvement initiatives
Other
- Consistent track record of effectively solving sophisticated business problems using technical solutions.
- Ability to communicate technical concepts to teammates and non-technical colleagues.
- Ability to work effectively with peers, suppliers, multi-functional resources, and all levels of management (including Executives).
- Ability to handle multiple priorities and flow to the work.
- Demonstrable ability to adapt in fast-paced high-profile situations.
