SAP is looking to transform its operations into a service-driven business by defining and executing sales supporting processes, tools, and services across all Customer Success areas. The goal is to achieve operational excellence and drive impactful strategies through simplified business alignment and effective execution.
Requirements
- A solid perspective related to operational processes, tools, and services.
- Insights related to Post Sales Planning, Adoption & Consumption Management, Performance Management and Go-to-Market.
Responsibilities
- Leverage SAP software to provide additional insight and intelligence around sales data.
- Collaborate with enterprise analytics teams to automate and scale reporting to other business areas.
- Innovate and conceptualize new reporting to foster actionable insight for supported businesses.
- Assist Business Suite CSM Operations team in operational reviews to assess quarterly performance across regions and solutions.
- Develop deeper level insights on regional Adoption and Consumption Performance for key stakeholders.
- Facilitate standardization of reporting across all six global regions.
- Understand and summarize Adoption and Consumption performance and Renewals forecast for executive audience.
Other
- Engage directly with global Solution Area and Post Sales leaders to define the operating cadence and execution priorities to be driven worldwide for the SAP Solution Areas.
- Understand your business in terms of field requirements, Go-to-Market, and operational processes to influence the successful alignment between them to define effective strategies with high impact execution.
- Identify opportunities to simplify business alignment and direction.
- Simplify the approach and packaging for easier comprehension by stakeholders.
- Define priorities, articulate the steps for change, and collaborate with the Centers of Expertise on rollout plans.
