lululemon is looking for an Educator to provide world-class customer service in their retail stores, engaging guests, educating them on products, and fostering a positive community and culture.
Requirements
- Use in-store technology to support store operations and provide positive guest experiences.
Responsibilities
- Provide technical product education by articulating the value and benefit of the product.
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
- Use in-store technology to support store operations and provide positive guest experiences.
- Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
- Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.
- Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
- Collaborate with team members to ensure optimal guest experience and support store operations.
Other
- Must be legally authorized to work in the country in which the store is located
- Must be 18 years of age or older
- Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
- Must have the ability to travel to assigned store with own transportation methods
- Willing to work a flexible schedule including evenings, weekends, and holidays
- Willing to work in an environment with bright lights and loud music
- Willing to move through a store for most of a shift to help guests and accomplish work
- Willing to move boxes weighing up to 30 lbs (13.6 kg)
- Willing to work as part of a team and also complete some work independently
- Guest Experience: Enjoys working and connecting with, understanding, and helping guests
- Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
- Self-Awareness: Is aware of how words or actions may be perceived by or affect others
- Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
- Enthusiasm: Is enthusiastic about one's own work; looks for ways to make work fun and engaging
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner
