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Security Engineering Manager, Customer Security

Squarespace

$185,500 - $299,000
Jun 10, 2025
New York, NY, US
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Squarespace is looking to enhance customer security while minimizing friction by leading a newly defined Security team focused on Customer Security advocacy and managing the abuse pipeline.

Requirements

  • Solid knowledge of Linux operating systems and cloud platforms (AWS & GCP).
  • Experience with automation tools for handling intake complaints and concerns from customers.
  • Familiarity with frameworks such as NIST, CIS, ISO 27001.
  • Knowledge of software development, design, and proficiency in at least one of the following languages: Java, Python, Node, or Go.
  • 1+ years of experience with domain or website abuse processes.

Responsibilities

  • Proactively collaborate with all teams handling abuse to define a decision matrix for when to suspend an account, product, or engage in discussions with our customers.
  • Develop automation with 'human in the loop' processes to assign a risk score to each abuse complaint and take appropriate actions.
  • Work with Product Managers on authentication and authorization strategies that minimize friction while enhancing customer security on our platform and products.
  • Track, document, and report abuse metrics.
  • Define, collect, and analyze security KPIs and KRIs for the customer security organization.
  • Mentor and support junior team members.

Other

  • Bachelor's degree in Computer Science, Information Security, or a related field (or equivalent experience).
  • 3+ years experience leading a team in cybersecurity, with a strong enthusiasm for Authentication and Authorization.
  • Adept at working collaboratively with stakeholders across organizational boundaries.
  • Flexible paid time off
  • 20 weeks for parental leave and up to 12 weeks to care for an ill family member
  • Pretax commuter benefit
  • Education reimbursement
  • Employee donation match to community organizations
  • 8 Global Employee Resource Groups (ERGs)
  • Dog-friendly workplace
  • Free lunch and snacks
  • Private rooftop
  • Hack week twice per year