NuHarbor Security needs to improve the cybersecurity of its clients by making it stronger and easier to understand. The company is growing quickly and needs a Security Operations Engineering Manager to lead a team of Security Engineers to ensure effective, professional, and timely operations in the best interest of NuHarbor and its clients.
Requirements
- Experience with data visualization tools and strong analytical skills.
- Proven ability to coach and explain security operations and cybersecurity to clients and teams.
- Proven experience with direct people management/leadership responsibilities for a team with 5 or more engineers.
- Intimate knowledge of Splunk Enterprise, Splunk Cloud, and Splunk Enterprise Security.
- Experience with security event triaging and threat hunting executed through both a SIEM and EDR toolset.
- Experience with multiple operating systems (Linux, MacOS, Windows), their command lines, processes, and file systems.
- Expertise in the cybersecurity space, especially security monitoring (MSSPs, MSPs).
Responsibilities
- Manage product quality by reviewing tickets, backlogs, compliance with SLA/SLOs, handling guidelines, runbook adherence, and policy compliance.
- Collaborate on creative and innovative technical solutions in line with NuHarbor Security's strategic initiatives.
- Serve as a technical escalation point for 24/7 coverage.
- Support security operations and service delivery teams to reach successful outcomes with daily work and strategic and process improvement initiatives.
- Experience with security event triaging and threat hunting executed through both a SIEM and EDR toolset.
- Experience with multiple operating systems (Linux, MacOS, Windows), their command lines, processes, and file systems.
- Expertise in the cybersecurity space, especially security monitoring (MSSPs, MSPs).
Other
- Lead a team of engineers consistent with NuHarbor corporate values: Help Clients Win, Always Improve, Protect the House.
- Build and encourages self-directed teams, fostering an open, collaborative culture to ensure that team members collaborate and hold one another accountable to on-time and high-quality delivery.
- Promote a culture of excellence by maintaining the highest expectations of performance, establishing rigorous quality controls, and preventing repeated errors.
- Manage team performance and resource allocation to clients using established key performance indicators.
- Act as the escalation point for NuHarbor teams and Managed Services clients for performance and resource allocation, proactively and reactively managing service requirements, customer issues, and helping clients win.
