BMO Financial Group is looking to accelerate the use of AI across its customer service and implementation organization to enhance customer experiences, improve operational efficiency, and enable smarter decision-making.
Requirements
- Knowledge of business analysis, project delivery practices and standards across the project lifecycle - Expert.
- Knowledge of business/group processes, procedures and controls - Expert.
- Understanding of risk, regulatory and compliance requirements - Expert.
- Data driven decision making - In-depth / Expert.
- Analytical and problem solving skills - In-depth / Expert.
- Seasoned professional with a combination of education, experience and industry knowledge.
- Verbal & written communication skills - In-depth / Expert.
Responsibilities
- Lead the development and execution of AI initiatives that enhance service delivery, onboarding processes, and customer engagement.
- Partner with Technology, Risk, Data Governance, and other stakeholders to ensure responsible and effective implementation of AI solutions.
- Identify and prioritize opportunities for AI-driven automation, decision support, and personalization.
- Guide teams through the adoption of new tools and practices, building readiness and capability for AI-enabled operations.
- Stay abreast of emerging trends and technologies to inform strategy and maintain a competitive edge.
- Designs, develops, tests, implements, measures and manages processes.
- Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis and reporting.
Other
- Typically 7+ years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
- Possesses a deep understanding of and problem solving ability for issues within the business/group.
- Influence skills - In-depth / Expert.
- Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
- Able to manage ambiguity.
