Decagon is looking to solve the business problem of delivering concierge customer experience at scale by building and deploying AI agents that can handle complex customer interactions and drive customer retention.
Requirements
- Proficiency with Python, Typescript and asynchronous programming
- A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
- Prior experience working with multi-modal models
Responsibilities
- Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
- Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Other
- 5+ years of industry experience in software engineering
- in-office company
- customers are everything
- relentless momentum
- winner’s mindset
- stronger together
