NiCE is looking for a Senior AI Solutions Architect to design features for their contact center solutions that utilize generative AI, aiming to explore and create solutions to industry problems using state-of-the-art large language models and other AI techniques.
Requirements
- Minimum of 1 year of experience working with generative AI applications.
- Minimum of 3 years of experience working in production software development.
- Minimum of 3 years of experience working with AWS resources.
- Excellent proficiency in Python programming.
- Experience with Python and at least one web app framework for prototyping, e.g., Streamlit or Flask.
- Experience with data science or machine learning beyond generative AI.
Responsibilities
- Define design and architecture to support product features based on generative AI.
- Communicate design to Product Management, development teams, and other stakeholders.
- Compare design approaches based on factors such as cost, response quality, and latency.
- Help diagnose and resolve escalated production issues with AI-based features.
- Review and suggest improvements to designs of AI-based features from other teams.
- Build and optimize application prototypes that leverage generative AI.
- Stay informed of the latest advancements in AI application development and tools.
Other
- Meet with internal stakeholders, including Product Management, to understand product requirements.
- Collaborate with management to improve development processes, including testing standards.
- Meet with globally remote implementation teams, sometimes outside US business hours.
- Ability to develop and maintain good working relationships with cross-functional teams.
- Ability to clearly communicate and present to internal and external stakeholders.
