Bank of America is looking to improve the fulfillment, servicing, and protection of credit offerings for business banking, Global Wealth & Investment Management (GWIM), commercial and corporate clients, as well as leasing and trade products
Requirements
- Minimum 1 year of technical background experience, software support
- Working knowledge of how databases function/flow
- Proficient in MS Office specifically Excel
- Technical Skills
- Data Collection and Entry
- Quality Assurance
- Recording/Organizing Information
Responsibilities
- Provides technical systems and software support for modification, implementation, or conversion of business systems
- Translates business needs into technical requirements and ensures all systems support and conform to business needs and specifications
- Acts as liaison between business unit and software, hardware developers and vendors
- Work with technology partner on best method to resolve client system related issues
- Work with both internal and external clients to resolve customer service-related issues
- Liaise with the processing teams for Trade Products to ensure understanding of any client issues
- Provides guidance and check the work of less experienced associates
Other
- Minimum 3 years of customer service experience
- Excellent communication skills, both verbal & written
- Customer and Client Focus
- Prioritization
- Business Acumen
- Critical Thinking
