Vertex's North America Commercial Pain Business Unit and Field Operations teams need to enhance and scale their user experience, operational efficiency, and data integrity for their field teams and across the Field CRM platform.
Requirements
- Strong understanding of CRM platforms (e.g., Veeva, Salesforce) and commercial field operations.
- Experience with system configuration, testing, and deployment
- Proficiency in Agile methodologies and tools (e.g., JIRA, Confluence)
- Analytical and problem-solving skills and familiarity with data stewardship
Responsibilities
- Collaborate with business users and subject matter experts to elicit, analyze, and document Field CRM business requirements
- Translate business needs into functional specifications and technical requirements for system enhancements
- Evaluate use cases for emerging technologies such as AI driven optimization and intelligent automation
- Document system process flows and data models to support long-term maintainability
- Support reporting and analytics needs by defining data requirements and collaborating with platform teams
- Participate in all phases of the software development lifecycle including requirements gathering, design, development, testing, deployment, and maintenance
- Facilitate and support user acceptance testing (UAT) by developing acceptance criteria and validating system functionality
Other
- 3+ years of experience in IT business analysis, preferably supporting commercial field teams
- Experience in life sciences or pharmaceutical industry preferred
- Ability to manage multiple priorities and stakeholders and work cross-functionally
- Experience in building productive partnerships with business stakeholders and aligning around a recommendation/solution
- Excellence in communicating technical concepts to non-technical audiences
- Experience with project management
- Ability to adapt to a fast-paced and dynamic work environment
