Walmart needs to design and develop training materials for its Customer Engagement Services team to improve onboarding, cross-training, upskilling/reskilling, functional business changes, associate development, and functional leadership development for thousands of associates across 26+ states.
Requirements
- Proficiency in learning design, adult learning principles, and e-learning authoring tools.
- Project management experience and experience with instructional design software are a plus.
- Minimum of 2 years in training in an operational or production-based environment or related area.
- Design, Project Management, Supervising Associates, Training and Development
Responsibilities
- Design and Develop Training Materials: Identify training needs, translate information into accurate and concise training content, and facilitate meetings with project teams to analyze, plan, design, develop, and implement training deliverables.
- Provide Expert Guidance: Apply up-to-date expertise to develop, execute, and improve action plans.
- Complete Post-Training Audits: Review and evaluate post-implementation support requirements, communicate feedback to key stakeholders, establish required actions, and oversee the development of remediation plans.
- Implement Business Solutions: Build relationships with key stakeholders, identify business needs, and carry out necessary processes and practices.
- Deliver Training: Collaborate with business units, participate in site readiness assessments, collaborate with training delivery teams, and provide training results to key stakeholders.
- Develop Innovative Training Methodologies: Research alternative adult training processes, benchmark with internal and external training organizations, and implement new training programs.
- Enhance Learner Experience: Ensure the learning environment is conducive to learning, engage subject matter experts, manage associate performance during courses, gather feedback, and implement program improvements.
Other
- Bachelor’s degree in Business, Human Resources, Communications, Education, or related field OR 2 years’ experience in training, quality , knowledge management, contact center, or related area .
- A collaborative team player with a growth mindset, adaptability, and a commitment to continuous improvement.
- Promote Company Values: Model compliance with company policies, support the company mission, and uphold standards of ethics and integrity.
