UCF Advancement & Partnerships seeks an experienced Senior Application Analyst to support change management, identify needs, and document complex processes that enhance efficiency and reduce organizational risk within their donor management system, Blackbaud CRM (APOLLO).
Requirements
- Demonstrated expertise with advancement CRM applications, with a strong preference for Blackbaud platforms such as Blackbaud CRM (BBCRM) or Raiser’s Edge.
- Prior experience querying relational databases and developing functional specifications from gathered requirements.
- Proficiency in designing, implementing, and optimizing workflows and business processes in complex systems.
- Advanced Excel skills and high proficiency in the Windows environment and standard Microsoft Office suite.
- Experience training and mentoring colleagues is preferred.
- Familiarity with decentralized, complex nonprofit or higher education environments is a plus.
- Ability to clearly, accurately, and concisely articulate complex technical ideas to both technical and non-technical audiences.
Responsibilities
- Configure and maintain system settings, roles and permissions, queries, data lists, global data entry settings, and other technical components within Blackbaud CRM (APOLLO).
- Design system workflows and automate business processes including Global Changes, Queues, Recognition Societies, Imports, and Export Definitions.
- Produce high-quality technical documentation including schemas, workflows, tutorials, field mapping, and procedures tailored to technical staff and end users alike.
- Partner with the Business Intelligence team to build data queries and customizations.
- Work with the Service Desk to troubleshoot system issues and continuously enhance user experience.
- Act as a strategic liaison between technical systems and stakeholders to understand needs, gather requirements, and write specification documents.
- Support system design and architecture for fundraising operations.
Other
- Bachelor’s degree and 5 years of relevant experience; or High School Diploma (or equivalent) and 9 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
- Strong analytical, problem-solving, and organizational skills with the ability to manage multiple projects, prioritize tasks, and meet tight deadlines.
- Excellent verbal and written communication skills with strong attention to detail.
- Ability to foster strong working relationships and contribute to a collaborative, solutions-oriented work environment.
- Self-motivated with a proactive approach to problem solving and the ability to work independently and cross-functionally.
