New York Life is seeking a highly skilled ServiceNow Lead Developer to drive the design, development, and delivery of enterprise ServiceNow solutions, integrating modern technologies such as AWS, Terraform, and Generative AI to ensure scalable, secure, and innovative solutions across ITSM, ITOM, SAM, and Vulnerability Response.
Requirements
- Proficiency in JavaScript, Glide API, AngularJS, HTML, CSS, and REST/SOAP integrations.
- Strong knowledge of ServiceNow Flow Designer, Integration Hub, and MID Servers.
- Experience with CMDB design, health, and governance.
- Hands-on experience with ServiceNow Generative AI capabilities (Now Assist, GenAI-powered Virtual Agent, AI-driven recommendations, workflow automation).
- Cloud & Infrastructure expertise: AWS services and Terraform for Infrastructure as Code (IaC).
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (ITSM, ITOM, SAM, VR).
Responsibilities
- Lead the design, configuration, and customization of ServiceNow applications across ITSM, ITOM, VR, and SAM.
- Develop workflows, business rules, UI policies, client scripts, and system integrations.
- Ensure solutions are scalable, secure, and compliant with enterprise architecture standards.
- Drive implementation and enhancements of ITSM modules (Incident, Problem, Change, Knowledge, Request).
- Build ITOM capabilities including Discovery, Service Mapping, Event Management, and CMDB health improvements.
- Implement Vulnerability Response integrations with security tools to streamline prioritization and remediation.
- Lead SAM initiatives including license reconciliation, compliance tracking, and asset optimization.
Other
- 7+ years of ServiceNow development experience with at least 3+ years in a lead/architect role.
- Strong expertise in ITSM, ITOM, SAM, and Vulnerability Response modules.
- Proven track record of delivering enterprise-scale ServiceNow solutions.
- Familiarity with ITIL processes and enterprise architecture frameworks.
- Excellent problem-solving, analytical, and troubleshooting abilities.
- Strong leadership and mentoring capabilities with the ability to guide a development team.
- Effective communication and collaboration skills with both technical and non-technical stakeholders.
