DraftKings is launching prediction markets at scale and needs to ensure they are fair, functional, and future-ready by resolving trade discrepancies, tracking market activity, and refining workflows.
Requirements
- Experience using Excel; familiarity with SQL or BI tools is a plus
Responsibilities
- Monitor inbound customer orders and assist with resolving trade breaks, rejects, or settlement discrepancies.
- Run intraday checks for unusual price movements, trading volumes, or potential rule violations, escalating when needed.
- Reconcile daily positions, cash, and fees across internal ledgers and external clearing systems.
- Prepare end-of-day operational reports that include metrics like fill rates, latency, and error rates.
- Collaborate across teams Product, Compliance, Engineering, and Customer Support—to troubleshoot and resolve operational issues.
- Help identify workflow issues or recurring problems that could benefit from process changes or automation.
- Contribute to keeping operational playbooks accurate, up-to-date, and audit-ready
Other
- At least 2 years of experience in trade operations, middle office, or customer trade support at an exchange, broker, or fintech company.
- Foundational knowledge of trade lifecycles, including order processing, clearing, settlement, or reconciliation.
- Clear written and verbal communication skills, especially when translating technical issues for non-technical teams.
- Strong attention to detail and accountability when working with sensitive or time-critical data.
- Flexibility to support rotating shifts during live market coverage windows
- A proactive mindset with a willingness to learn and adapt in a fast-moving, highly regulated space.
- Interest in event prediction markets, sports trading, or financial markets.
- As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.
